Management Statement for the Control of Noise
Introduction
This Management Statement supports our Noise Control Plan and Good Neighbour Policy. Its purpose is to outline the strategies and measures in place to limit any noise disturbance to the local community and neighbouring properties.
Noise management begins before a young person is even placed in the home, through a careful matching process to ensure the suitability of the young person for both the home and the surrounding environment. Once a young person is placed, our policies — including our Behaviour Management Policy — guide staff in managing behaviour appropriately and consistently.
Given that young people placed with us may have emotional difficulties, all staff receive specialist training from the outset to ensure they are equipped to support the young person effectively. This includes managing behaviours that may lead to noise disturbances.
In addition to potential noise from the young people, this statement also addresses noise that may arise from staff movements, visitor arrivals, and professional meetings.

Young person Matching Process
Before a placement is confirmed, the local authority provides detailed information about the young person and the requirements for their care. The home’s senior management team assesses whether the young person’s needs can be met without compromising the wellbeing of young person already living at the home.
An impact assessment is completed, which takes into account:
•	The young person needs and behaviours.
•	The staff team’s skills and training.
•	The suitability of the home and its surrounding community.
For example, a young person who primarily communicates through high-pitched vocalisations may not be a suitable match for a residential area and would not be offered a place at the home.
If the manager considers the young person a potential match, they will meet with key individuals such as:
•	The young person’s parents or current carers.
•	School staff.
•	The young person’s social worker.
•	Where possible, the young person themselves.
If all parties agree the placement is appropriate, a transition plan will be created. This may include a family-style meal at the home with the young person, their carer, and social worker to help them settle and meet staff.
Upon admission:
•	A 72-hour planning meeting will take place with the young person’s allocated social worker.
•	The young person is welcomed warmly and their room is prepared with fresh bedding, toiletries, a welcome card, and a teddy bear.
•	Staff ensure the young person’s emotional and physical needs are met immediately.
•	A tour of the home is given, including evacuation procedures.
•	The Young person’s Guide and Complaints Procedure are explained using the young person’s preferred communication methods.
Final placement decisions rest with the manager, who will only offer placements where a good match is clear. Our manager has consistently demonstrated sound judgement and has a strong record, including a ‘Good’ rating from Ofsted.

Visitor Management
We aim to keep visits to the home to a minimum to reduce disturbance and maintain a family-home atmosphere.
•	Visiting Hours: 09:00 – 18:00.
•	Out-of-Hours Visits: Only by prior arrangement with management, or in emergency situations (e.g., health concerns).

•	On-Site Appointments: If necessary, are scheduled between 09:00 and 18:00. Most medical and professional appointments are arranged off-site, similar to a typical family home.

Shift Changeovers
Shift changes are planned to align with typical residential traffic patterns. Staff are instructed to be discreet and respectful during arrival and departure to minimise noise.
•	Staffing levels are tailored to the needs of the young person. A maximum of 2 care staff, additional may be present if 1:1 care is required.
•	Parking is available for 3 vehicles at the front of the property. 

Staff Training and Conduct
We are committed to building a workforce that reflects the community we serve. Staff development is a priority and contributes to both employee wellbeing and the smooth operation of the home.
Our training programme is designed to prepare staff to support young people with complex needs while promoting positive behaviour and reducing potential for disruption.
Training includes:
•	Level 3 Diploma in Residential Young people’s Care (mandatory for unqualified staff).
•	Positive behaviour management, de-escalation and safe intervention where necessary.
•	Safeguarding 
•	Health & safety, fire safety, food hygiene, complaints management, and equality & diversity
Staff are expected to embody the home's ethos and act as positive role models at all times.

Supervision of Young people
Young people are generally supervised upon arrival — not because they pose a risk to others, but to ensure their safety and support, especially where vulnerability are factors are present.
While continuous supervision may not be necessary, staff are always available if a young person becomes distressed or needs assistance.
In and around the home, staff help young people:
•	Display acceptable behaviour
•	Respect others
•	Engage positively within the community
Young peple are supported in the community until they are ready to safely navigate it independently. For some, a level of supervision may always be required, but the goal is to build as much independence as possible.

Behaviour Management
We understand that, despite careful planning, young people’s behaviour may occasionally fall below expected standards — which can sometimes result in noise or disruption. This is not exclusive to Young person’s residential homes and can happen in any family setting.
What sets our home apart is that trained staff are available to implement behaviour management strategies that are:
•	Calm
•	Consistent
•	Fair
•	Proportionate
Our Behaviour Management Policy (attached below) guides staff on how to manage behaviour constructively while promoting a nurturing and safe environment emphasises a therapeutic, young person-centred approach.

Behaviour Management Policy (Young People Residential Home)

1. Policy Aims
This policy outlines our home’s approach to promoting positive behaviour and supporting young person when challenges arise. It is designed to ensure that all staff understand and consistently apply safe, therapeutic, and young person-centred behaviour management strategies.
Our approach is grounded in the belief that all behaviour is a form of communication. We support young person to feel safe, understood, and respected while learning how to regulate their emotions and actions.

2. Key Principles
•	Every young person is unique. Behaviour support must be individualised and rooted in an understanding of each young person’s history, needs, and communication style.
•	Relationships are at the heart of our work. We use a therapeutic parenting approach, including PACE (Playfulness, Acceptance, Curiosity, Empathy) to build trust and connection.
•	Physical restraint is only ever used as a last resort, in line with legal guidance and to protect a young person or others from serious harm.
•	We value openness and accountability. All behaviour incidents are carefully recorded, reviewed, and shared appropriately.
•	Young personren have a right to be heard. They are involved in behaviour planning and reflection wherever possible.

3. Staff Roles and Expectations
Staff are expected to:
•	Model respectful, calm, and consistent behaviour.
•	Understand and follow each young person’s Behaviour Management Plan (BMP).
•	Promote positive behaviour through praise, structure, and meaningful relationships.
•	Use de-escalation techniques to prevent incidents wherever possible.
•	Help young personren learn from their actions through restorative, not punitive, approaches.

4. Behaviour Management Plans (BMPs)
Each young person will have a Behaviour Management Plan, developed with input from:
•	The young person (where appropriate)
•	Their social worker
•	Parents/carers (where applicable)
•	Key staff
•	Other relevant plans, such as an EHCP or health assessments
BMPs will include:
•	A summary of the young person’s known behaviours
•	Triggers and early warning signs
•	Preferred strategies for support and de-escalation
•	Agreed actions the young person can take to help themselves (if appropriate)
•	Any approved physical intervention strategies (if required)
•	Links to individual targets, rewards, and possible sanctions
BMPs are living documents and are reviewed after any significant incident or when the young person’s needs change.

5. Promoting Positive Behaviour
Staff encourage good behaviour by:
•	Using praise and recognition for positive actions
•	Setting clear, consistent boundaries
•	Providing visual aids, routines, and communication tools
•	Using rewards linked to the young person’s individual targets or progress
•	Engaging in regular, meaningful key work sessions to help young people reflect and learn

6. Rewards
Rewards help reinforce positive behaviour and progress towards goals. Rewards may be:
•	Planned with the young person and linked to their targets or EHCP outcomes
•	Given spontaneously for acts of kindness, cooperation, or personal growth
Examples:
•	Praise and verbal encouragement
•	A small item from the "treasure trove" (e.g., stickers, sensory toys)
•	Time with a favourite activity or staff member
All rewards are recorded and reviewed to ensure they are fair, effective, and meaningful.

7. Sanctions
Sanctions are used rarely, and only when:
•	They are proportionate
•	The young person has the understanding to reflect and learn from them
•	They are restorative in nature and not punitive
Acceptable Example:
If a young person throws toys across the room, they may be asked to help tidy up — provided this does not risk their safety.
Prohibited Sanctions:
•	Physical punishment (e.g., smacking, pushing, shaking)
•	Depriving a young person of food, drink, sleep, medical care, or communication aids
•	Restricting family contact or access to advocates
•	Group punishments for individual behaviour

All sanctions must be:
•	Clearly explained to the young person
•	Logged in the Sanctions Record
•	Reviewed by the Manager

8. Physical Intervention (Restraint)
Physical restraint is used only when absolutely necessary to:
•	Prevent injury to the young person or others
•	Prevent serious damage to property
Staff must:
•	Use the least restrictive intervention possible
•	Exhaust all de-escalation strategies before using restraint
•	Ensure the young person is supported and cared for during and after any incident

Legal Framework
Regulation 20 permits restraint only in the following circumstances:
•	To prevent injury to the young person or another person
•	To prevent serious damage to property

Recording Requirements (Regulation 35):
A restraint record must be made within 24 hours, including:
1.	Name of the young person
2.	Behaviour leading to restraint
3.	Date, time, and location
4.	Description and duration of the intervention
5.	Steps taken to avoid restraint
6.	Staff involved
7.	Effectiveness and any consequences
8.	Any injuries or medical treatment required
Within:
•	48 hours: The Manager or delegated person must speak to the staff involved and sign the record
•	5 days: The young person must be spoken to about the incident, and this discussion must be recorded

9. Good Practice in Restraint Situations
•	If the Registered Manager is involved in a restraint, oversight should be provided by the Responsible Individual or another Director.
•	A different staff member (not involved in the restraint) should debrief the young person to allow them to raise any concerns safely.
•	The PIDD document (Post-Incident Debrief and Documentation) must be completed. This is part of staff induction and ongoing training.

10. External Oversight and Safeguarding
•	All restraint incidents are shared with the young person’s social worker
•	If there is an allegation or concern about staff conduct, the LADO (Local Authority Designated Officer) will be notified
•	Regulation 44 visitors will sample restraint records as part of their monthly visits to assess safety and practice standards

11. When Things Go Wrong
We acknowledge that even with the best intentions, mistakes can happen. If:
•	A young person is held inappropriately, or
•	A young person or staff member is injured
We will:
•	Be transparent with all involved professionals
•	Conduct a full investigation
•	Take learning forward into practice development and supervision

12. Training
•	All staff receive PRICE training, refreshed every 3 years
•	Behaviour support is included in induction, supervisions, and team meetings

13. Advocacy and the Young person’s Voice
Young people are supported to:
•	Understand their plans and rights using communication aids
•	Access an independent advocate of their choosing, especially if they are unhappy or wish to make a complaint
•	Be involved in planning their behaviour support, rewards, and goals

14. Monitoring and Review
The Manager:
•	Oversees all sanctions, rewards, BMPs, and incident records
•	Reviews effectiveness and fairness
•	Uses supervision and team meetings to support staff learning

This policy reflects our commitment to safe, compassionate, and young person-focused care. All young people deserve to feel safe, respected, and empowered to grow — even when things are difficult. Our behaviour management practices aim to support healing, learning, and trust at every step.